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Senior Field Services Technician

Location : Cambridge, ON Department:

Post Date : 11/5/2018 Closing Date: Until suitable candidate is found.


Innovative Steam Technologies (IST), a division of Propak Systems Ltd, is the leading worldwide supplier of steam generators used in Power, Cogeneration, and Enhanced Oil Recovery applications. Reporting directly to the Service Manager, the Senior Field Services Technician is responsible for supporting the day to day activities of the Field Services Department by providing supervision to the Field Service Technicians, supporting job planning and deployment requirements, executing site service work according to plans and schedules with a focus on providing WOW service to IST customers.

Key Responsibilities:

• Performing activities as documented per work instructions ensuring all quality and production procedures are adhered to • Leading and executing pressure-part repairs and/or jumper-tube installations on new modules at customer sites with a focus on providing WOW service at all times. • Initiating continuous improvements to drive efficiencies and improve processes • Providing quality orbital and other weld repairs in a productive manner • Working in field conditions with weather extremes, low lighting, dust, and difficult access • Supervising the daily work of Field Service Technicians both in the shop and in the field • Acting as a leader, trainer, and mentor to other field support personnel and initiating continuous improvements to drive efficiencies and improve processes • Providing training and guidance to Field Service Technicians and new hires regarding all job functions and track performance relative to expected targets. • Maintaining and promoting effective teamwork within the functional area and with other departments • Ensuring all Safety Rules and Regulations are followed by Field Services personnel • Completing and maintaining all documentation regarding work execution including reports, safety forms, timesheets, expense forms, trip reports, and quality documents. • Investigating, assessing, and making judgments on the appropriate response to all reports of first aid, accidents, violence, threats, harassment, intimidation, disruptive behavior, or any other incident • Assisting Field Operations & Production with any long term planning issues including schedule tracking, resource planning (manpower and equipment), budgeting, equipment, repairs, and preventative maintenance • Supporting Field Operations Specialist with deployment requirements by managing consumables, job scope, and reporting procedures • When not in the field, working in the shop and office in the operations group as workload permits • Adhering to material flow and inventory control practices at all times • Following production demands as per schedule and reporting status to schedule at assigned intervals • Advising the Field Operations Manager of potential problems or schedule difficulties and assisting in the development of solutions and mitigation of such problems • Maintaining operability of all field tools, equipment, and tool shipping crates using 5S principles and affiliated processes • Programming machines for proper weld parameters as per ASME WPS’s • Ensuring all internal testing is completed at assigned intervals • Participating in company cost reduction, quality, and strategic events • Performing additional assignments per the Field Operations Manager’s direction

Qualifications :

• 5+ years of welding experience required; executing pressure-part, structural, and other service repairs to manufactured products in the field • Boilermaker experience would be considered an asset • Possession of code-certified pressure-pipe welding qualifications (6G-all position) as well as ASME & PED orbital qualification • Demonstrated knowledge of orbital welding machines and their programs, combined with an ability to undertake temporary repairs/service-measures to maintain weld-head operability in the field • Demonstrated knowledge of argon backing-gas purge procedures as applied to in-situ modules that include mixing headers • Thorough working knowledge of prepping tools and all other FS- tools in the tool crib, including both pneumatic and electrically powered cutters, plasma cutters, and other metal fabrication devices • Proven ability to work as an integral part of a team operating in close working and living conditions • Holder of valid Canadian passport required for overseas travel for up to six weeks at a time • An ability to read & understand fabrication drawings • Hold the following tickets: o CPR/First Aid training o Broad construction safety training o Hoist/forklift training o Confined space awareness training • Supervisory experience in a technical/ trades role • Strong interpersonal communication skills and the ability to provide excellent customer service • Basic office related computer skills: Microsoft Word, Project, Excel, etc… Interested candidates should apply stating Senior Field Services Technician - IST in the subject line to: Innovative Steam Technologies thanks all applicants for their interest however only those selected for an interview will be contacted. No Phone Calls Please

If you are interested in this career opportunity, please apply stating Senior Field Services Technician in the subject line to

We thank all applicants For their interest In Propak As an employer, however only those selected for an interview will be contacted.